topic Hi in Broadband

Hi

Emmahodgson — Fri, 03 Oct 2025 09:23:04 GMT

Hi there I got use coming out and I not even resived my sky hub Royal mail never delivered it

Re: Hi

JimM1 — Fri, 03 Oct 2025 09:52:48 GMT

@Emmahodgson When is the sky Activation day that you where given, the hub is sent from sky to arrive 1 to 2 days before you go live!

Re: Hi

Emmahodgson — Fri, 03 Oct 2025 10:06:13 GMT

Today u are coming out and Royal mail saying not found I go live on the 15

Re: Hi

Emmahodgson — Fri, 03 Oct 2025 10:07:00 GMT

It was to day but can't as not got the hub

Re: Hi

Emmahodgson — Fri, 03 Oct 2025 10:10:52 GMT

My box was ment to come out today but not

Re: Hi

JimM1 — Fri, 03 Oct 2025 10:11:08 GMT

@Emmahodgson Which one is correct you have 15 on one post and today on the other, and you may just be a 2 part install one before the other!

Re: Hi

Emmahodgson — Fri, 03 Oct 2025 10:13:14 GMT

Actived today but Royal mail saying no address found so I won't get the box cos when I put my postcode in it say noting found

Re: Hi

JimM1 — Fri, 03 Oct 2025 10:16:57 GMT

@Emmahodgson Just give sky a call and see what is happening to it all!

Re: Hi

Emmahodgson — Fri, 03 Oct 2025 10:17:47 GMT

Can u send me the number plz

Re: Hi

JimM1 — Fri, 03 Oct 2025 10:23:20 GMT

@Emmahodgson The number is not allowed to be posted on the Form, click link below, post 5 off 5 click that one, down to the bottom call us and the number will appear for you!

https://helpforum.sky.com/t5/Broadband/Trying-to-report-missing-ONT/m-p/5073358