topic Re: Full fibre broadband router in Broadband

Full fibre broadband router

Smiffy12 — Thu, 02 Oct 2025 09:50:24 GMT

Hi, I'm currently waiting delivery of my full fibre router! It was supposed to be delivered on 23rd Sept! But Royal Mail sent it back to sky as it was incorrectly addressed!. (The new fibre line has been installed) I have been on to sky on numerous occasions to try and find out when it is likely to be delivered!! To my frustration I have learned that until the sky 'back room team' have sorted out the return, they cannot or will not send out another router!! In the meantime I have no internet! No home phone! Cannot Watch Netflix or any other apps!! I find it disgraceful that I'm being made to suffer through no fault of my own! Has anyone else been in this situation?

Re: Full fibre broadband router

JimM1 — Thu, 02 Oct 2025 11:38:10 GMT

@Smiffy12 New to sky for the upgrade, or do you currently have a sky hub?

Re: Full fibre broadband router

Smiffy12 — Thu, 02 Oct 2025 19:11:08 GMT

I've been with sky for years! I've just negotiated a new contract and was told I need to upgrade to full fibre! I've still got my old sky q hub, the open reach engineer said it will not work with fibre!!

Re: Full fibre broadband router

JimM1 — Thu, 02 Oct 2025 19:14:45 GMT

@Smiffy12 Do believe that the Flat sky Q router will connect and work on a Fibre connection, you will not have a phone connection but the old hub will connect and give you broadband!

Re: Full fibre broadband router

Smiffy12 — Thu, 02 Oct 2025 20:01:07 GMT

That's a bit of good news for me, thanks

what cable would I need to connect them up?

Re: Full fibre broadband router

TimmyBGood — Thu, 02 Oct 2025 20:24:39 GMT

@Smiffy12

A Cat5e (or better) ethernet cable between the ethernet port on the ONT and (I believe) ethernet port #2 on the Q Hub.

Previous posts have suggested this works with the ER115 Q Hub: I don't know if the earlier ER110 Q Hub version can do the same.

Re: Full fibre broadband router

JimM1 — Thu, 02 Oct 2025 20:14:54 GMT

@Smiffy12 Standard Ethernet cable from one off the two ports on the back off the Q hub, to the ONT Lan! Not tried but got an old one kicking about the home from way back in the day, it's still a worker so if you need can find and put it on, just goto to get the good lady to allow, cannot afford that upset! Been posted before that has been used and works so got no reason to doubt!

Re: Full fibre broadband router

Smiffy12 — Fri, 03 Oct 2025 20:52:28 GMT

Thanks everyone, purchased a cat cable plugged it into Q hub and openreach box and it worked spot on!! At leat we've got internet 👍👍

Re: Full fibre broadband router

JimM1 — Fri, 03 Oct 2025 20:54:53 GMT

@Smiffy12 Good on you, takes the pressure off at least until sky get the finger out, well done!