No internet connection. No light on Router.

Albertico81 — Thu, 02 Oct 2025 18:10:18 GMT

Have lost internet connection. Sky app says no known issues in area. All is good. However no light for internet on router and orange light on voice. Have unplugged and reset router, still no internet. Is there an issue that is not being reported. Last time was due to an engineer who disconnected internet at exchange. I am concerned I am paying for services that are continuously being faulty.

Re: No internet connection. No light on Router.

GD1 — Thu, 02 Oct 2025 18:37:49 GMT

@Albertico81 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic No internet connection. No light on Router. in Broadband

No internet connection. No light on Router.

Re: No internet connection. No light on Router.