Internet going off and on

Sparky3888 — Thu, 02 Oct 2025 01:02:33 GMT

For the past few days now my Hub randomly keeps disconnecting then reconnecting to the internet.Ive moved the Hub location around in my living room to try see if that fixes the issue but it doesn't make a difference.It says there's no faults or connection issues on the app and I'm getting an average download speed of 74.3 mb/s however it just gets annoying when it goes off and on.

Re: Internet going off and on

Daniel0210 — Thu, 02 Oct 2025 04:31:01 GMT

@Sparky3888

If you are having broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: Internet going off and on in Broadband

Internet going off and on

Re: Internet going off and on