No internet

PQ23 — Thu, 02 Oct 2025 04:24:15 GMT

On waking this morning we have no internet. The first page on my sky app said there was an issue with my internet and after scans it says there is no issue but there is. Non of my apps are loads on my phone, this is an issue that needs sorting very soon as my wife is very near the end of her pregnancy, this is why we pay big money to be with sky so these things are resolved quickly. I trust you will help me out very soon. Thank you

Re: No internet

Daniel0210 — Thu, 02 Oct 2025 04:29:33 GMT

@PQ23
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If you are still having broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: No internet in Broadband

No internet

Re: No internet