topic Re: WiFi not working in Broadband

WiFi not working

Georgiaelys1 — Wed, 01 Oct 2025 23:33:02 GMT

My WiFi ain't working.

Re: WiFi not working

Georgiaelys1 — Wed, 01 Oct 2025 23:50:01 GMT

Has anyone else's WiFi gone down? My middle light is orange but the rest are green? My app says everything is working fine?. Please can someone help?

Re: WiFi not working

Sukhi4 — Wed, 01 Oct 2025 23:54:15 GMT

Same here

Re: WiFi not working

IslingtonGal25 — Wed, 01 Oct 2025 23:58:23 GMT

Same for me 😢. Soo annoying.

Re: WiFi not working

Sukhi4 — Wed, 01 Oct 2025 23:59:42 GMT

Is there any call center number?

Re: WiFi not working

IslingtonGal25 — Thu, 02 Oct 2025 00:05:19 GMT

The lines close at 11:30pm

Re: WiFi not working

Elibobx — Thu, 02 Oct 2025 00:09:43 GMT

Mine isn't working either. I just have a green flashing light on my router which usually is a solid white light when working. I'm in the Islington area and wondering if this has anything to do with the Arsenal match earlier this evening as the signal tends to drop when there is a match.

Re: WiFi not working

Georgiaelys1 — Thu, 02 Oct 2025 00:09:52 GMT

So annoying. I'm having to use my hotspot until tomorrow morning!😖

Re: WiFi not working

Lea251 — Thu, 02 Oct 2025 00:13:01 GMT

I'm in Lancashire and my WiFi went off around 12:30am, the router lights wer geeen, amber, green, amber and all turned green when I reset. no devices will connect to the hub now though - despite all sky stuff claiming there's no issues?

Re: WiFi not working

IslingtonGal25 — Thu, 02 Oct 2025 00:13:41 GMT

I have living in the area for nearly 3 years and I've never faced this issue before whenever there's a match at the Arsenal stadium.

Re: WiFi not working

yk2 — Thu, 02 Oct 2025 00:16:12 GMT

Literally the exact same issue for me and I'm also in Islington your not alone it's probably a problem on skys end.

Re: WiFi not working

Elibobx — Thu, 02 Oct 2025 00:20:06 GMT

Oh that's strange since I've been here over 5 years now the further I am away from my router during a match it struggles to connect, the same happens for my mobile network

Re: WiFi not working

TufnellPark_owl — Thu, 02 Oct 2025 00:23:32 GMT

Broadband stopped working at 00:15 in Islington. I tried the Sky Service Checker and it says everything is working fine...

Re: WiFi not working

callylocal — Thu, 02 Oct 2025 00:25:03 GMT

Same, in Islington area and stopped working about 12.20.

Re: WiFi not working

yk2 — Thu, 02 Oct 2025 00:28:08 GMT

At least we all now know it's not an individual problem 😂😂

Re: WiFi not working

Pctrr — Thu, 02 Oct 2025 00:37:36 GMT

Also in Islington, also without WiFi

Re: WiFi not working

Daniel0210 — Thu, 02 Oct 2025 04:35:05 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

Re: WiFi not working

Ms_P85 — Thu, 02 Oct 2025 06:18:30 GMT

Its been down since 10.45 last in Medway. Service has not returned and I cannot log in for work.

Re: WiFi not working

Ms_P85 — Thu, 02 Oct 2025 06:19:28 GMT

Last night*

missed out a word.

Re: WiFi not working

Chrisee — Thu, 02 Oct 2025 06:26:07 GMT

@Ms_P85 if the service checker is telling you that Sky are aware of a fault affecting your line there is nothing you or they can do except wait until the fault is fixed which will take as long as it takes. If Sky are not saying they know of a fault call them.

That you use what is sold as a domestic connection for work does not give you any priority. Openreach offers a service level on domestic lines of a fix by the end of the 2nd full working day after the report which would be the end of Monday if reported today Thursday which they meet roughly 85% of the time.