topic Re: Connection in Broadband https://helpforum.sky.com/t5/Broadband/Connection/m-p/5103944#M521733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4330080">@Leahkendell</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 01 Oct 2025 21:43:20 GMT caesarome 2025-10-01T21:43:20Z Connection https://helpforum.sky.com/t5/Broadband/Connection/m-p/5103810#M521689 <P>The internet is slow</P><P>my sky glass tv isn't turning on&nbsp;</P><P>the app says there's an issue and when I ask it to fix it and it's apparently linked to my broadband the little test run is does to fix it come sup with no problem&nbsp;</P> Wed, 01 Oct 2025 19:41:42 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/5103810#M521689 Leahkendell 2025-10-01T19:41:42Z Re: Connection https://helpforum.sky.com/t5/Broadband/Connection/m-p/5103944#M521733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4330080">@Leahkendell</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 01 Oct 2025 21:43:20 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/5103944#M521733 caesarome 2025-10-01T21:43:20Z