topic Re: WiFi not working in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5103941#M521730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3150981">@Ty3713</a>&nbsp;</P> <P>I don't know what tests you ran so if you haven't already then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 01 Oct 2025 21:38:53 GMT caesarome 2025-10-01T21:38:53Z WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5103881#M521711 WiFi is not working but shows all the green lights and when I run the test through the sky app it's shows it's working, what rip off cheating me out of my wifi Wed, 01 Oct 2025 20:53:54 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5103881#M521711 Ty3713 2025-10-01T20:53:54Z Re: WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5103941#M521730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3150981">@Ty3713</a>&nbsp;</P> <P>I don't know what tests you ran so if you haven't already then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 01 Oct 2025 21:38:53 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5103941#M521730 caesarome 2025-10-01T21:38:53Z