topic Connection loss in Broadband

Connection loss

Kevb27845 — Wed, 01 Oct 2025 15:19:59 GMT

Why do I keep having messages on my TV and phones saying connection lost or unstable?

Re: Connection loss

JimM1 — Wed, 01 Oct 2025 15:45:57 GMT

@Kevb27845 Is the message correct and you are having the issue with both or more off the devices!

Re: Connection loss

Kevb27845 — Thu, 02 Oct 2025 08:17:55 GMT

Yes, and security cameras always display unstable network

Re: Connection loss

JimM1 — Thu, 02 Oct 2025 09:46:19 GMT

@Kevb27845 It may be worth running the service checker and diagnostics, then having a look at the devices in the test, if you have a poor/weak wireless wi-fi signal too them it may be able to indicate that too you! As you have now added more devices on the posting then time to look at the wi-fi signal strength around the property!

https://www.sky.com/servicechecker

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start