topic Wifi has weak security - Now powered by Sky customer in Broadband

Wifi has weak security - Now powered by Sky customer

Sarahjo — Wed, 01 Oct 2025 11:53:31 GMT

On my iPhone, my Wi-Fi says it has weak security, and my Wi-Fi is generally slow. I've tried turning it off and on again! Looking online, I get this: "it indicates your router is likely using an outdated security protocol, such as WEP, instead of the recommended WPA2 (AES) or WPA3. You should log into your router's settings and update the wireless security protocol to WPA2-PSK (AES) or WPA3, save the changes, and then reconnect your device." However, when I follow directions to update it, I don't have administrative access.

Sky Messenger isn't available (is it ever?) and now just pass me back to Sky. Could anyone help me fix this, please?

Thanks!

Sarah 🙂

Re: Wifi has weak security - Now powered by Sky customer

jamesn123 — Wed, 01 Oct 2025 12:55:14 GMT

Hi @Sarahjo

Which Hub do you have? You could take a photo and post it here or find it from the help article below.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Wifi has weak security - Now powered by Sky customer

Sarahjo — Wed, 01 Oct 2025 13:28:43 GMT

Hi @jamesn123

Thanks for replying, does this help?

Re: Wifi has weak security - Now powered by Sky customer

Chodley — Wed, 01 Oct 2025 13:47:17 GMT

You need to login to the hub admin page with a browser (login details probably on the bottom of the box) and check the security settings and turn on WPA2

very unusual for it to not be on by default though.

Re: Wifi has weak security - Now powered by Sky customer

JimM1 — Wed, 01 Oct 2025 13:54:09 GMT

@Sarahjo And NO WPA3 for that now box ever!

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