https://helpforum.sky.com/t5/Broadband/Connection-speed/m-p/5102834#M521435 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4490537">@Goldengiraffe</a>&nbsp;if the app is reporting a problem with the broadband connection you either need to see if it will book an engineer to check your line if it doesnt call Sky. Until the line issue is resolved its pretty pointless doing anything about the WiFi in your home.&nbsp;</P> Wed, 01 Oct 2025 05:17:31 GMT Chrisee 2025-10-01T05:17:31Z https://helpforum.sky.com/t5/Broadband/Connection-speed/m-p/5102830#M521432 <P>My WiFi isn't working and when I do the service checker , it says my speed is lower that they said and I can claim on the speed guarantee &nbsp;it won't let me check my WiFi. I pressed fix problem and it says me through some steps then says it working but when I go back to the service checker home page it's still says there's a problem and my wifi isn't working at all . Help!&nbsp;</P> Wed, 01 Oct 2025 05:08:12 GMT https://helpforum.sky.com/t5/Broadband/Connection-speed/m-p/5102830#M521432 Goldengiraffe 2025-10-01T05:08:12Z https://helpforum.sky.com/t5/Broadband/Connection-speed/m-p/5102834#M521435 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4490537">@Goldengiraffe</a>&nbsp;if the app is reporting a problem with the broadband connection you either need to see if it will book an engineer to check your line if it doesnt call Sky. Until the line issue is resolved its pretty pointless doing anything about the WiFi in your home.&nbsp;</P> Wed, 01 Oct 2025 05:17:31 GMT https://helpforum.sky.com/t5/Broadband/Connection-speed/m-p/5102834#M521435 Chrisee 2025-10-01T05:17:31Z