https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5102189#M521298 <P>My WiFi has disconnected. I have tried reseting it twice and I have turned the mains off twice but it is not fixed the problem.&nbsp;</P><P>The red light above LOS on the power box is on.</P><P>Power green</P><P>No light on PON&nbsp;</P><P>LAN green</P> Tue, 30 Sep 2025 12:26:31 GMT SPUD11 2025-09-30T12:26:31Z https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5102189#M521298 <P>My WiFi has disconnected. I have tried reseting it twice and I have turned the mains off twice but it is not fixed the problem.&nbsp;</P><P>The red light above LOS on the power box is on.</P><P>Power green</P><P>No light on PON&nbsp;</P><P>LAN green</P> Tue, 30 Sep 2025 12:26:31 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5102189#M521298 SPUD11 2025-09-30T12:26:31Z https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5102413#M521340 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489878">@SPUD11</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 30 Sep 2025 15:47:01 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issue/m-p/5102413#M521340 caesarome 2025-09-30T15:47:01Z