topic Internet connecting however not working properly in Broadband

Internet connecting however not working properly

KelseyB27 — Tue, 30 Sep 2025 10:40:04 GMT

So the internet is connecting and states no issue however on every TV/Computer it is stating that there is a connection error even though WiFi states it's working

Re: Internet connecting however not working properly

Chrisee — Tue, 30 Sep 2025 10:45:01 GMT

@KelseyB27 what are the lights on the hub showing? Use this guide for what to do https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet connecting however not working properly

KelseyB27 — Tue, 30 Sep 2025 11:01:21 GMT

The light is the white colour on the box and the internet does connect however when loading a webpage it won't connect.

oddly it works on iPhones but on TV, Computer, laptop it doesnt

Re: Internet connecting however not working properly

KelseyB27 — Tue, 30 Sep 2025 11:03:27 GMT

Just to add even when setting up the new sky glass that won't work it states connection to broadband router but no connection to internet.