topic Re: Work VPN won’t connect in Broadband

Work VPN won’t connect

Oliver46 — Mon, 29 Sep 2025 21:08:44 GMT

Hello,

Two weeks ago my work VPN was ok, no problems. Last week, it would not connect so I asked our IT support man to reset my password, he did it twice.

He logged in as me from his work computer and could not see any issues.

I have reset the hub, disabled the broadband shield and the VPN still won't connect. What could be blocking the connection?

Any help would be greatly appreciated.

If it helps, I am using a Mac and accessing a windows server which has worked well before.

Thanks, Oliver.

Re: Work VPN won’t connect

Chrisee — Tue, 30 Sep 2025 06:57:54 GMT

@Oliver46 if you have a white Sky hub read the post pinned at the top of the thread.

Otherwise a poor wifi connection will impact use of a vpn as the connection requires a responsecto keep alive messges so if you are suffering packet loss that can cause issues.ideally usexa wired connection from the hub to the Mac you use for work or look into improving the WiFi connection.

Re: Work VPN won’t connect

Oliver46 — Tue, 30 Sep 2025 09:41:11 GMT

Hi Chris,

I have the black WiFi hub, we have only had it since early June this year. My wife's vpn connection is fine, she works for another company.

Oliver