topic Re: Just ordered new broadband in Broadband

Just ordered new broadband

APinnock — Tue, 30 Sep 2025 08:28:33 GMT

Hi all,

We have just booked broadband installation for the day after we move into our new property,

However, as the hub is delivered approx three days before, I need this to be sent to my current property as I won't be in the new place at this time

How can I change the delivery address of my router to my current address??

Thanks!

caesarome — Tue, 30 Sep 2025 09:17:34 GMT

The hub will only be sent to the address that broadband has been ordered at.

cuke — Tue, 30 Sep 2025 09:25:56 GMT

Depends upon how it is sent, if there is consignment number with the royal mail you can have it delivered to your nearest post office for collection.

APinnock — Tue, 30 Sep 2025 09:28:32 GMT

Thanks for the response,

Do I need to wait for it to be shipped in that case to obtain a cosignment number?

Thanks,