topic Re: Poor WiFi signal in one bedroom and garden in Broadband

Poor WiFi signal in one bedroom and garden

Greg+S22 — Mon, 29 Sep 2025 20:09:58 GMT

Hi we've just changed back to you and over a week in my daughter cannot get WiFi in her bedroom and had to move into our bedroom before we go to sleep.

how can we cancel please as she has GCSEs this year.. we have prioritised her phone and upgraded the WiFi package and still no luck for her.
it's very frustrating

Re: Poor WiFi signal in one bedroom and garden

JimM1 — Mon, 29 Sep 2025 20:20:15 GMT

@Greg+S22 To cancel sky you can only do that by calling them!

Re: Poor WiFi signal in one bedroom and garden

peter-marlow+1966 — Mon, 29 Sep 2025 20:50:46 GMT

You are not talking to sky on here we are all fellow customers on here like yourself you can call sky and ask for a booster for the wifi or depending on the length of your contract you could cancel. Bear in mind that there will probably be a cancellation fee to pay depending on how long you have lift on it

Re: Poor WiFi signal in one bedroom and garden

Chrisee — Tue, 30 Sep 2025 07:05:18 GMT

@Greg+S22 alternstively Sky can supply wifi extenders to improve WiFi signal levels in your home.WiFi signals are affected by the layout and type of construction of your home.

However Sky offer a 31 day cooling off period so you can cancel if you wish.