topic Re: No Internet - Flashing Orange Light in Broadband

No Internet - Flashing Orange Light

SteveHock — Mon, 29 Sep 2025 21:59:56 GMT

The middle light on the hub alternates between flashing orange and going off altogether. Consequently we have no internet but checking using My Sky app says that everything is ok. However, it also says last checked 3 hours ago - even though it was actually a few minutes ago.

Re: No Internet - Flashing Orange Light

Daniel0210 — Tue, 30 Sep 2025 03:54:45 GMT

@SteveHock
If you have broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No Internet - Flashing Orange Light

SteveHock — Tue, 30 Sep 2025 05:21:25 GMT

Thanks Daniel but I had already tried those things and the diagnostic tools all said there was no problem. As a last resort, I left the hub off overnight and turned it back on this morning and the issue is still there. I will try ringing Sky.

Re: No Internet - Flashing Orange Light

SteveHock — Tue, 30 Sep 2025 06:03:43 GMT

I called Sky, an engineer booking was made and now the internet connection has come back on. Do I need to cancel the booking ?

Re: No Internet - Flashing Orange Light

Chrisee — Tue, 30 Sep 2025 06:12:34 GMT

@SteveHock I would not cancel the dngineer as the fault may recur.

Re: No Internet - Flashing Orange Light

SteveHock — Tue, 30 Sep 2025 06:18:44 GMT

Thank you

Re: No Internet - Flashing Orange Light

Daniel0210 — Tue, 30 Sep 2025 06:32:28 GMT

@SteveHock

I agree with @Chrisee Also if the appointment is for today or tomorrow then cancelling at short notice could land you with a £25 charge.

Re: No Internet - Flashing Orange Light

SteveHock — Tue, 30 Sep 2025 12:40:20 GMT

Thanks both for your help and good shout not to cancel engineer - it's worked all morning and now I have all three lights green, diagnostics saying everything is working but we (once again) have no internet.