topic Re: No internet connection in Broadband

No internet connection

Felixnfingers__ — Mon, 29 Sep 2025 23:24:54 GMT

Light on router is fading in and out.
tested WiFi connection on my Sky app. Says it's all good, but it's not

Re: No internet connection

rona1 — Mon, 29 Sep 2025 23:48:27 GMT

i'm having the same issue

Re: No internet connection

ThereseBP — Mon, 29 Sep 2025 23:56:48 GMT

Having the same issue currently as well

Re: No internet connection

Dogank — Tue, 30 Sep 2025 00:00:16 GMT

Having same issue router is green and no internet

Re: No internet connection

Ire1 — Tue, 30 Sep 2025 00:02:44 GMT

I got a text message this evening to say essential maintenance is going to be carried out tonight, but it did say how long it would be down for.

Re: No internet connection

Niz1 — Tue, 30 Sep 2025 00:03:19 GMT

I just join sky in 3 months this is the second time this has happened

Bad service

Niz1 — Tue, 30 Sep 2025 00:05:34 GMT

This is the second time since joining sky i have ad this issue. What is going on. When I had tested the router and wifi it says everything is fine and working order. What a bunch of lie. They definitely need look the testing

Re: No internet connection

Daniel0210 — Tue, 30 Sep 2025 04:04:40 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If you still have broadband problems after 7am use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.