https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101678#M521172 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489193">@Clthom</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 29 Sep 2025 19:23:12 GMT caesarome 2025-09-29T19:23:12Z https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101595#M521150 The internet keeps tripping out and stopping my son playing his ps5 he has autism and this can't happen also my TV won't work as on a fire stick Mon, 29 Sep 2025 17:02:39 GMT https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101595#M521150 Clthom 2025-09-29T17:02:39Z https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101678#M521172 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489193">@Clthom</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 29 Sep 2025 19:23:12 GMT https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101678#M521172 caesarome 2025-09-29T19:23:12Z https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101688#M521177 <P>Personally I'd be straight on the phone to Sky, OK I know they probably won't do anything but still phone them.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 29 Sep 2025 19:36:39 GMT https://helpforum.sky.com/t5/Broadband/Ps5-and-TV-unable-to-connect-to-internet-device/m-p/5101688#M521177 MrRichAllen1976 2025-09-29T19:36:39Z