https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101547#M521126 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489133">@Colin213</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />If you have <STRONG>broadband </STRONG>problems use this link to check to see if there are any issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Mon, 29 Sep 2025 16:22:54 GMT Daniel0210 2025-09-29T16:22:54Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101532#M521123 <P>No wifi its been off and on all day is there a problem TA2 area Taunton&nbsp;</P> Mon, 29 Sep 2025 16:07:19 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101532#M521123 Colin213 2025-09-29T16:07:19Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101547#M521126 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4489133">@Colin213</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />If you have <STRONG>broadband </STRONG>problems use this link to check to see if there are any issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Mon, 29 Sep 2025 16:22:54 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101547#M521126 Daniel0210 2025-09-29T16:22:54Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101553#M521127 <P>On the hub 2 of 3 light green Internet not working&nbsp;</P> Mon, 29 Sep 2025 16:27:02 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5101553#M521127 Colin213 2025-09-29T16:27:02Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5104958#M522080 <P>It would seem there was an outage no providers knew about, social media had similar posts with wifi issues</P> Fri, 03 Oct 2025 05:10:40 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5104958#M522080 Colin213 2025-10-03T05:10:40Z