topic Re: Sky Max Hub and Pod in Broadband

Sky Max Hub and Pod

samspedding — Mon, 29 Sep 2025 12:39:50 GMT

Hi I have just received a Sky max hub and a Pod last week. Hub connected great but I'm unable to connect the POD. No matter what I do it will not stop flashing! Please help before I throw it through the window!!!

Re: Sky Max Hub and Pod

JimM1 — Mon, 29 Sep 2025 13:50:36 GMT

@samspedding If the help is no good for it below, then you may just have to contact sky and be sure that it is registered account wise.

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Sky Max Hub and Pod

samspedding — Mon, 29 Sep 2025 14:11:34 GMT

Thank you, the virtual assistant has exhausted my patience!!

Re: Sky Max Hub and Pod

samspedding — Wed, 01 Oct 2025 11:16:05 GMT

I have had the engineers this morning and the job needs setting adding before it will connect. It would never have connected!!!

Re: Sky Max Hub and Pod

JimM1 — Wed, 01 Oct 2025 11:20:08 GMT

@samspedding Are you saying as it is not clear on your post, that SKY did not assign the Pod serial number to your account, so therefore you could do nothing with it!

Re: Sky Max Hub and Pod

samspedding — Wed, 01 Oct 2025 11:22:27 GMT

I don't know I just had the engineers because I couldn't connect it and they said it hadn't been set up at their end properly and would never have connected