topic Re: Web page buffering in Broadband

Web page buffering

Ed954 — Sat, 07 Sep 2024 18:08:58 GMT

Hi, I recently recieved my router and started with sky/ NOW broadband. I am having constant issues with the connection dropping and webpages buffering/ taking a long time to load. I have run the diagnostic test online that says there are no issues.

Re: Web page buffering

GD1 — Sat, 07 Sep 2024 18:10:56 GMT

@Ed954 What colour hub do you have, black or white?

Re: Web page buffering

Ed954 — Sun, 08 Sep 2024 06:49:58 GMT

@GD1 its a black one. When you first try to search something or open a webpage it seems to stutter and wait a minute then after multiple refreshes it will load it quickly as normal.

Re: Web page buffering

GD1 — Sun, 08 Sep 2024 07:19:50 GMT

@Ed954 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Web page buffering

Ed954 — Wed, 11 Sep 2024 18:51:56 GMT

@GD1 I have copied the router stats below, thanks for the link showing how to do it!
Router Statistics

System Up Time: 00:03:19

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 7021 11518 0 113730 65388 00:01:18 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4027 4857 0 525021 115402 00:02:06 WLAN (5 GHz) Up 10589 4461 0 25961 22593 00:01:32

Broadband Link Downstream Upstream Connection Speed 47079 kbps 9779 kbps Line Attenuation D1(15.0 dB) , D2(37.1 dB) , D3(58.9 dB) U0(0.7 dB) , U1(28.3 dB) , U2(44.7 dB) Noise Margin 6.1 dB 6.2 dB

Re: Web page buffering

Pual45 — Sun, 28 Sep 2025 22:56:46 GMT

Hi, did you get this solved? Having same problem with my Sky router (black), web pages waiting ages before loading. Mobile data is quicker. 🤷‍♂️

Re: Web page buffering

Pual45 — Sun, 28 Sep 2025 23:22:18 GMT

My router stats, for whom ever needs them.

Router Statistics

System Up Time: 00:08:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 7330 9802 0 4836 6026 00:06:01
LAN Up 3431 427 0 19660 384 00:08:11
WLAN (2.4 GHz) Up 25346 38425 0 449869 24350 00:06:55
WLAN (5 GHz) Up 3947 355 0 6074 0 00:06:21

Broadband Link Downstream Upstream
Connection Speed 79900 kbps 20000 kbps

Broadband Link Downstream Upstream
Connection Speed 47079 kbps 9779 kbps
Line Attenuation D1(15.0 dB) , D2(37.1 dB) , D3(58.9 dB) U0(0.7 dB) , U1(28.3 dB) , U2(44.7 dB) Noise Margin 6.1 dB 6.2 dB

Re: Web page buffering

JimM1 — Mon, 29 Sep 2025 07:33:23 GMT

@Pual45 Take a look at the link and say what sky hub from the pictures you see is the one you have by name!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Web page buffering

JimM1 — Mon, 29 Sep 2025 10:15:37 GMT

@Pual45 Did you just reset the hub? only six minutes of use, and do not like your U0 value, run this cloudflare test link below, and pay close attention to upstream especially for lost packets! Looks like you copied the original posters reply if so correct for yours!

https://speed.cloudflare.com/

Also take a look at the BTW for your line speed, hard to say with that possible new layout! Use the address function and fill the required fields, if you do capture and post it be sure to hide all the personal details!

BT Broadband

Re: Web page buffering

Pual45 — Mon, 29 Sep 2025 15:12:37 GMT

Hi Jim, had to do aas pictures, to much text.

Re: Web page buffering

Pual45 — Mon, 29 Sep 2025 15:14:03 GMT

Re: Web page buffering

Pual45 — Mon, 29 Sep 2025 15:15:45 GMT

Re: Web page buffering

GD1 — Mon, 29 Sep 2025 15:23:30 GMT

@Pual45 Some of your images can't be shown as they include address/cabinet details, you need to repost the results from the BT Broadband checker as an image making sure the address/cabinet info is not showing.

Re: Web page buffering

Pual45 — Mon, 29 Sep 2025 15:26:02 GMT

Thanks GD1, Techy stuff notmy strong point.

Re: Web page buffering

Pual45 — Mon, 29 Sep 2025 15:28:52 GMT

Re: Web page buffering

JimM1 — Mon, 29 Sep 2025 15:41:41 GMT

@Pual45 What speed package do you have from sky although you look ok you do appear to be set as 80/20 split but on a Full Fibre connection profile! so is it FF100 that you have? Apart from a 140ms upload delay nothing is un towards hub wise!

Re: Web page buffering

Pual45 — Mon, 29 Sep 2025 16:37:03 GMT

@JimM1

I have FF75.

I'm not a gamer, I don't need a high bandwidth. I don't download loads of stuff, occasional program software, reference surfing, i.e. gaining information about projects I'm doing, mainly 3D design for which I use PC based software, so no online apps used. Then in the bedroom (not that!) I'll stream a movie or TV series occasionally. The problem is every site I go to regardless whether I've visited before it will wait for around 20+ seconds (sometimes more) before the page even starts loading. Its ridiculous, as my SIM card, in my Wi-Fi mobile router is quicker. Started about two week after installation. Had Virgin Fibre before that and it was fine, only changed because price jumped up to a daft amount.

Re: Web page buffering

JimM1 — Mon, 29 Sep 2025 16:42:09 GMT

@Pual45 Got it now, tonight if you do not need Internet then switch the hub off before you go for the night, see if it paths another way for you. Before you start this do a www.whatismyipaddress.com and either note or capture the screen, then we will know if in the morning it has selected a new IP for you to work against.

Re: Web page buffering

Pual45 — Wed, 08 Oct 2025 09:38:19 GMT

Hi @JimM1,

Appologies for delay, I've been working away.

I did as you asked at beginning of the month, I've attached screen grabs. When first going to this site it had my location as London, which I've correct to my home town. Hope this helps. The delay in any web loading is beyond a joke 5s - 20s per page. It's even causing pages to time-out.

Re: Web page buffering

Chrisee — Wed, 08 Oct 2025 09:45:33 GMT

@Pual45 your images have been rejected at moderation because they show your IP addresses which is a security risk. If you repost having obscured the addresses they should pass.

The geographical lcation from IP addresses is approximate at best and given the way Sky allocate addresses means they can lag picking up your location.