topic Re: We don’t have an openreach opt box. Sky assumes we do. Help in Broadband

We don’t have an openreach opt box. Sky assumes we do. Help

Lucy7B — Mon, 29 Sep 2025 01:00:59 GMT

Sky phoned us. Told us we were being updated to superfast fibre optic broadband. We would receive a cable in the post and instructions. This arrived and had a simple diagram showing us how to plug into our Opt box. The problem is we don't have an Opt box only a simple phone line box with a phone socket and a cable leading to our broadband modem. No fibre optic socket.

Re: We don’t have an openreach opt box. Sky assumes we do. Help

Lucy7B — Mon, 29 Sep 2025 01:02:35 GMT

Sadly we now don't have a broadband connection and nothing works.

Re: We don’t have an openreach opt box. Sky assumes we do. Help

peter-marlow+1966 — Mon, 29 Sep 2025 05:27:28 GMT

If sky have sent you a ethernet cable then you need to call them and find out when the engineer is coming to do the installation of the full fibre broadband

I ordered full fibre to the property in november 2023 and in the December I got the same kit as you, and then January last year the open reach engineer came and installed the cables and the boxes

this is the one outside the house and this is the optical network terminal box inside the house

Re: We don’t have an openreach opt box. Sky assumes we do. Help

Chrisee — Mon, 29 Sep 2025 05:57:07 GMT

@Lucy7B the ONT unit is installed by an engineer during a prebooked appointment check the My Orders section of the My Sky app which should show when that is booked. During the appointment the engineer who could work for Sky, Openreach or a sub-contractor will connect your new servicecas explained here https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist.

Sky only send out the hub and the cables thst connect them to the ONT before this work is done.