topic Re: Internet stopped working in Broadband

Internet stopped working

Kerryor — Fri, 26 Sep 2025 17:29:13 GMT

Hi, my WiFi has stopped working

Re: Internet stopped working

Sasfm82 — Fri, 26 Sep 2025 18:28:02 GMT

I'm having the same issue. It's been dropping out all day

Re: Internet stopped working

caesarome — Fri, 26 Sep 2025 18:39:41 GMT

@Sasfm82 @Kerryor

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet stopped working

Sasfm82 — Fri, 26 Sep 2025 19:08:44 GMT

Hi thank, I've done all this and gone round in circles running the test, I can't seem to find a number to contact them

Re: Internet stopped working

JimM1 — Fri, 26 Sep 2025 19:18:53 GMT

@Sasfm82 No point now they will be closed so best you get them tomorrow now! see link below post 4 of 4 click and call us, number will be displayed.

Moving Home | Sky Community

Re: Internet stopped working

Sasfm82 — Fri, 26 Sep 2025 19:17:50 GMT

Thanks @JimM1 will try and find a number for them tomorrow