https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099946#M520736 <P>I've checked and it's all cancelled. Thanks though!</P> Fri, 26 Sep 2025 15:32:04 GMT SueM2018 2025-09-26T15:32:04Z https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5098294#M520423 <P>Hi</P><P>I am trying to cancel an appointment with an open reach engineer that I have booked to upgrade us to Sky fibre. I don't want to move the appointment I want to cancel the upgrade as I've decided to move house.&nbsp;<BR />I've tried calling Sky many times and on the one occasion I actually managed to speak to a human I was transferred to another department who, after being on hold for over 30 minutes disconnected the call.&nbsp;<BR />There is no online option to cancel , the only advice I get is to call them - believe me I have tried!!!</P><P>Please help!!&nbsp;</P> Thu, 25 Sep 2025 11:54:42 GMT https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5098294#M520423 SueM2018 2025-09-25T11:54:42Z https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5098551#M520456 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4486423">@SueM2018</a>&nbsp;It's the same advice again, you just have to call them, there is no other way to do it!</P> Thu, 25 Sep 2025 14:44:45 GMT https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5098551#M520456 JimM1 2025-09-25T14:44:45Z https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099692#M520701 <P>Thanks for the reply I've actually managed to do it - all I did was reply to the Openreach booking &nbsp;text message 'cancel' and it worked!!</P><P>sky tell you to call them but that's incorrect!</P> Fri, 26 Sep 2025 12:52:07 GMT https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099692#M520701 SueM2018 2025-09-26T12:52:07Z https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099701#M520703 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4486423">@SueM2018</a>&nbsp;Would suggest that you have only cancelled that visit for the scheduled appointment, nothing else!</P> Fri, 26 Sep 2025 12:55:38 GMT https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099701#M520703 JimM1 2025-09-26T12:55:38Z https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099946#M520736 <P>I've checked and it's all cancelled. Thanks though!</P> Fri, 26 Sep 2025 15:32:04 GMT https://helpforum.sky.com/t5/Broadband/How-to-cancel-an-open-reach-engineer/m-p/5099946#M520736 SueM2018 2025-09-26T15:32:04Z