topic Re: WiFi not working in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5099636#M520692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4487425">@Kezia1</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 26 Sep 2025 12:18:01 GMT caesarome 2025-09-26T12:18:01Z WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5099564#M520680 <P>For past couple of months WiFi keeps cutting out, not connecting on our phones and being very slow. Often too slow to stream anything. Happens multiple times a day&nbsp;</P> Fri, 26 Sep 2025 11:32:32 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5099564#M520680 Kezia1 2025-09-26T11:32:32Z Re: WiFi not working https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5099636#M520692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4487425">@Kezia1</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 26 Sep 2025 12:18:01 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5099636#M520692 caesarome 2025-09-26T12:18:01Z