topic Re: New router won’t allow me to stream Rouvy in Broadband

New router won’t allow me to stream Rouvy

Rouvy — Sun, 12 Jan 2025 14:40:56 GMT

Use Rouvy (cycle streaming App) regularly. No problem before change to fibre broadband. Now App keeps telling me a firewall is blocking streaming. This is on an IPad Pro that does not have a firewall.. can only run the app using personal hotspot from mobile. Can't work out what the problem is.

Re: New router won’t allow me to stream Rouvy

Mr+Flibbles+86 — Mon, 13 Jan 2025 10:38:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New router won’t allow me to stream Rouvy

Marcobraynio — Wed, 23 Apr 2025 22:35:07 GMT

I have exactly the same problem.
Using iPad Pro, which works fine if I link it to my mobile over 4G

can you tell me how this was resolved or could support get in touch with me?

Re: New router won’t allow me to stream Rouvy

Chrisee — Thu, 24 Apr 2025 06:44:36 GMT

@Marcobraynio you can get issues with some services with Apple's privacy settings so check for differences like having the private wifi address setting or using Apple Cloud private relay. Check the settings for the Sky connection.

Re: New router won’t allow me to stream Rouvy

Marcobraynio — Thu, 24 Apr 2025 07:55:00 GMT

Thanks for coming back to me.

I don't have any privacy settings such as private wifi set up and it isn't a wifi issue. I am connected to the router. It is the broadband connection that drops WAN not LAN.

Re: New router won’t allow me to stream Rouvy

Max3695 — Fri, 26 Sep 2025 12:02:12 GMT

Having exactly the same issue can someone please advise how to get around it.