https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5099608#M520684 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4487416">@Emily183</a>&nbsp;</P> <P>If you have <STRONG>broadband </STRONG>problems use this link to check to see if there are any issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Fri, 26 Sep 2025 11:56:37 GMT Daniel0210 2025-09-26T11:56:37Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5099550#M520677 <P>Is it just me or is everyone having problems with sky broadband today as mine keep cutting out of some consoles <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> I'm sick of it now</P> Fri, 26 Sep 2025 11:18:38 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5099550#M520677 Emily183 2025-09-26T11:18:38Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5099608#M520684 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4487416">@Emily183</a>&nbsp;</P> <P>If you have <STRONG>broadband </STRONG>problems use this link to check to see if there are any issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Fri, 26 Sep 2025 11:56:37 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5099608#M520684 Daniel0210 2025-09-26T11:56:37Z