topic Devices disconnecting daily in Broadband

Devices disconnecting daily

LHT66 — Fri, 26 Sep 2025 09:15:12 GMT

We had no issues for months but over the last few months this is getting more frequent (almost daily). We have a few devices that keep disconnecting from the WiFi (doorbell, heating system, gro clock, and 1 Google nest hub). We have tried resetting all devices, turning the hub off and back on, every time we turn the hub off everything reconnects again and works for 24 hours then they all disconnect again. They are all in different parts of the house and all in rooms where other devices stay connected, the heating system is right next to the hub as well. Any help would be much appreciated.

Re: Devices disconnecting daily

caesarome — Fri, 26 Sep 2025 09:26:17 GMT

@LHT66

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Devices disconnecting daily

LHT66 — Fri, 26 Sep 2025 09:36:41 GMT

I have done both of these and return all green results. I will try to find a way to contact sky