topic Re: ORDI request in Broadband

ORDI request

Leavend — Tue, 23 Sep 2025 12:10:40 GMT

Hi, I’m currently a Sky Broadband customer and looking to upgrade to Ultrafast full fibre. Both of my immediate neighbours are able to order Sky Ultrafast FTTP, but when I check for my address it says FTTP is not available.

I’ve run the BT Wholesale checker and confirmed that all three of our properties are served by the same cabinet. This suggests my address may be mis-mapped in Openreach’s database.

Looking to have an ORDI request submitted to openreach but struggling to find out where/how to do so.

Looks to be a thing that is possible from searching online but can't find a way here to do so.

Thanks for any support

Re: ORDI request

JimM1 — Tue, 23 Sep 2025 16:33:17 GMT

@Leavend If you are already a sky BB customer then nothing to do with the ORDI! Post you BTW check obscuring your address!

Re: ORDI request

Chrisee — Tue, 23 Sep 2025 16:50:26 GMT

@Leavend street cabinets are irrelevant for full fibre.

Re: ORDI request

Leavend — Tue, 23 Sep 2025 19:09:45 GMT

Thanks all, here is the BTW for my house which states the FTTP is on demand while the house attached (neighbour) shows that they have FTTP.

Thanks for the insight so far.

Re: ORDI request

Leavend — Tue, 23 Sep 2025 19:11:17 GMT

Looks as if the same photo got attached twice, here is the other.

Re: ORDI request

JimM1 — Tue, 23 Sep 2025 19:38:09 GMT

@Leavend Would you be pole or underground connected? Will take a look when your images are cleared for viewing.

Also double check using the OR Fibre checker.

Fibre Checker

And you pictures also show as a not evaluated but an ONT Exist's so entries just seem all mixed up!!!

Re: ORDI request

Leavend — Tue, 23 Sep 2025 21:52:51 GMT

@JimM1 we have an underground connection. When I check the OR Fibre Checker it states for my house that it's being built in the area, but my neighbours all show as available to order.

No idea what is actually going on but appreciate the help so far!

Re: ORDI request

Chrisee — Wed, 24 Sep 2025 07:09:30 GMT

@Leavend the database is clearly showing FTTP is not available for the address you searched for but is for your neighbour which is strange and could simply be a database error. Unfortunately getting Sky to check why is practically next to impossible. In theory they can raise a request with Openreach but Sky's systems seem not to offer that option to their agents. A full fibre order cannot be raised if the database says no..

Go and look at the pavement outside your home as each property there should be a a small black plate for an underground connection. If you have one take a picture of it your neighbour's property should also have one. If there isnt one It is possible the rollout stopped before it reached your address as each connection point has a route back to an underground distribution point which can only supply up to 30 properties which would imply your are in a future phase. I would also use this checker https://www.openreach.com/fibre-checker as this tells you what services exist at each address and importantly what is known to be planned.

If you have a connection plate I would call EE or a company like Zen and see if they can place an order as both seem to have a way to issue the necessary request. You could come back to Sky either to ask them to release you from contract or get tge otder sorted which may work.

Re: ORDI request

Leavend — Thu, 25 Sep 2025 13:53:10 GMT

Thanks all, didn't really want to leave Sky but seems that is the only option as I haven't had any luck getting them to review and update or even try to.

Will give another provider a go as seems that they have that ability.

Thanks again!