Broadband down St Helens Merseyside.

WHFandWorried — Thu, 25 Sep 2025 00:08:27 GMT

Having used the service checker I can see that Sky are aware of a broadband issue. But I have now way of knowing what the issue is and when it will be repaired. I am a home worker and need to know if the service will be back by 8am on Thursday 25 Th September. How can I get this information please?

Re: Broadband down St Helens Merseyside.

Daniel0210 — Thu, 25 Sep 2025 04:35:23 GMT

@WHFandWorried

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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Broadband down St Helens Merseyside.

Re: Broadband down St Helens Merseyside.