topic No internet in Broadband

No internet

malik786786786 — Thu, 25 Sep 2025 02:07:42 GMT

Everything including all lights are on but no connection to wifi and says unablt to join network

So annoying

Re: No internet

Daniel0210 — Thu, 25 Sep 2025 04:30:21 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

Re: No internet

malik786786786 — Thu, 25 Sep 2025 07:34:36 GMT

Still nothing

not connecting

i will make a complaint

Re: No internet

Daniel0210 — Thu, 25 Sep 2025 10:06:43 GMT

@malik786786786 wrote:
i will make a complaint

@malik786786786

Why?

If you still have broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: No internet

malik786786786 — Thu, 25 Sep 2025 10:49:00 GMT

Been on the phone for about an hour

its Fixed now