topic Re: Internet not working in Broadband

Internet not working

Alexander++Kamuso — Wed, 24 Sep 2025 16:49:48 GMT

The internet is not working j can't access YouTube Netflix all the Apps

Re: Internet not working

Daniel0210 — Wed, 24 Sep 2025 16:59:35 GMT

If you have broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Internet not working

SuzanneG2015 — Wed, 24 Sep 2025 17:49:22 GMT

I'm the same. Is there an outage in Chesterfield does anyone know?

Re: Internet not working

Daniel0210 — Wed, 24 Sep 2025 17:51:20 GMT

@SuzanneG2015

Have you tried the advice already provided?

Re: Internet not working

JimM1 — Wed, 24 Sep 2025 17:52:25 GMT

@SuzanneG2015 What did the service checker from above say!

Re: Internet not working

christie289 — Wed, 24 Sep 2025 18:19:24 GMT

Yes there is!

Re: Internet not working

Rob_C86 — Wed, 24 Sep 2025 18:24:50 GMT

It works to me but all of a sudden it goes off and restart again... It's very annoying as I have to work from home