topic Re: Outage in Broadband

Outage

cherie86 — Wed, 24 Sep 2025 16:33:10 GMT

I have no internet, logged onto my app and it says outage in my area however my neighbours who are on sky have internet. Any ideas?

Re: Outage

peter-marlow+1966 — Wed, 24 Sep 2025 17:00:02 GMT

Do your neighbours have full fibre broadband to the property, which is fibre optic cable, and are you on the old copper phone line if so that will be why,full fibre is more reliable and that's why the old copper phone lines are being taken out of service and be replaced

Re: Outage

cherie86 — Wed, 24 Sep 2025 17:06:03 GMT

Ive got the full fibre package with the boost. So unsure

Re: Outage

peter-marlow+1966 — Wed, 24 Sep 2025 17:12:12 GMT

Do you have these boxes?

this is the optical network terminal box in the house and then do you have one of these boxes outside

that's full fibre to the property

Re: Outage

peter-marlow+1966 — Wed, 24 Sep 2025 17:14:22 GMT

And you lose of signal light will be on and only the other light that will be the power light

Re: Outage

peter-marlow+1966 — Wed, 24 Sep 2025 17:17:32 GMT

I have had full fibre to the property broadband with sky since January last year and have never had any problems, and i live on the Kent coast

Re: Outage

cherie86 — Wed, 24 Sep 2025 17:19:14 GMT

Power light and wifi light is on Green. The internet one isn't.

Re: Outage

peter-marlow+1966 — Wed, 24 Sep 2025 17:20:07 GMT

I would call sky about this issue

Re: Outage

peter-marlow+1966 — Wed, 24 Sep 2025 17:21:12 GMT

I have the white sky wifi max hub