topic Re: Connection keeps dropping in Broadband

Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 13:56:59 GMT

Hi everyone, I seem to be having issues with my internet connection, everyday for past week just loses internet completely numerous times a day, all checks ive done seem to say there's no issue but its absolutely shocking

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:06:50 GMT

@Cerixox Mobile or home Fixed line Broadband?

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 14:10:22 GMT

It's fixed broadband

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:12:54 GMT

@Cerixox Do you see anything, you are giving zero input from anything that you post!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 14:14:49 GMT

all the lights are green, but numerous times throughout the day e.g. around 1.35pm today the internet and voice lights went completely off for 10 minutes, then flashed orange/red for around 2 minutes then stayed red/orange for 5 minutes before turning back green. This happens at least 5/6 times a day for the past week.

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:18:28 GMT

@Cerixox All you can do is either test your line using the link supplied above, and if you wish post the stat's for your line/hub connection from below!

How to read your Sky Hub statistics

Re: Connection keeps dropping

CelineT — Wed, 24 Sep 2025 14:18:59 GMT

I have the same issue in the past few days too, I noticed a few new posts also mentioned the same thing. I am also hoping to find out what caused the wifi keeps dropping on my devices since my PC that's directly connected through an ethernet cable does not have the disconnection problem.

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:22:06 GMT

@CelineT Are you sure that you have the same, if the Internet light went off then it should not matter what your pc is connected too as it would have connected but no internet shown for the connection state.

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 14:22:16 GMT

Re: Connection keeps dropping

CelineT — Wed, 24 Sep 2025 14:26:28 GMT

That's what I'm baffled about, it would seem it's only the wifi but not the actual broadband. I've run tests and they all come back saying it's fine. I'm just reading posts here trying to get ideas on what might also be happening to mine before I have to contact Sky about it.

I haven't moved my laptop anywhere else or moved the hub, so physically no change to my setup.

also when I clicked reply the original post didn't have the details yet... so no probablty not the exact same issue I'm having here.

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:29:45 GMT

@CelineT Once you know and work it out then fill us in, the laptop if windows based, your network connection for the Ethernet will change to show you the connected state or not!

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:33:50 GMT

@Cerixox Your picture posted has to be approved for viewing, so others can see it. Had a look back your history on posting, take it you have not been suffering this for the last 18 months!

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 14:34:53 GMT

Yes and no, it goes weeks even months where its fine and then begins again, its a nightmare honestly.

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 14:38:44 GMT

@Cerixox Let's just wait until your stat's are approved, but you where asked to supply them way back, and the Internet light off can be for many many reason's which may aslo be NOTHING to do with anything your end!

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 14:40:18 GMT

Yeah i understand that it's more of an inconvience when I'm trying to work and the internet dips in and out for nearly 15/20mins numerous times throughout the day.

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 14:51:46 GMT

I've also got this won't let me screenshot router or hub status though

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 15:18:52 GMT

@Cerixox No good the picture posted, showing you have a 20/5 Mb/s speed split, so unless you have a better idea to what you should be getting the stat's are the only way to see that, use the BTW checker, your address details and it will say what you should have connection to your home.

BT Broadband

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 15:28:28 GMT

How about this?

Re: Connection keeps dropping

JimM1 — Wed, 24 Sep 2025 15:36:04 GMT

@Cerixox Will again check if it get's approved, so you know your 2nd one got pulled, to much information displayed all about your system!!!

You have to be carefull this is a Public Forum so NO personal details or as much info as you displayed with your Sky Hub Status screen!

Re: Connection keeps dropping

Cerixox — Wed, 24 Sep 2025 16:34:29 GMT

Any luck yet?