topic Re: No connection in Broadband

No connection

Jacquelinelopes — Wed, 24 Sep 2025 11:54:18 GMT

Hello I'm without connection

Re: No connection

Daniel0210 — Wed, 24 Sep 2025 11:55:42 GMT

@Jacquelinelopes

From what ~ to what? You've posted in the Acciunts / Billing board.

Re: No connection

caesarome — Wed, 24 Sep 2025 12:03:03 GMT

@Jacquelinelopes

Broadband or mobile phone ?

Re: No connection

Jacquelinelopes — Wed, 24 Sep 2025 12:22:33 GMT

My internet just stop from 12pm

Re: No connection

caesarome — Wed, 24 Sep 2025 12:29:08 GMT

@Jacquelinelopes

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.