topic No internet in Broadband

No internet

P7 — Tue, 23 Sep 2025 21:15:06 GMT

PON light Red

Re: No internet

sdg2020 — Tue, 23 Sep 2025 21:21:43 GMT

Having a similar issue. PON light is flashing green. Same on the Hub. Only just had it installed yesterday

Re: No internet

JimM1 — Tue, 23 Sep 2025 21:38:59 GMT

@sdg2020 @P7 You both have a connection issue with the service back to the exchange, you could try the service checker to see if area fault is reported but that does take time to filter through the sky system.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: No internet

sdg2020 — Tue, 23 Sep 2025 21:54:42 GMT

Hi, there are no reported issues according to the service checker

Re: No internet

JimM1 — Tue, 23 Sep 2025 22:11:18 GMT

@sdg2020 Nothing much more that you can do now then until tomorrow morning when sky opens at 8am!

Re: No internet

Locqust — Tue, 23 Sep 2025 22:29:07 GMT

I have a red LOS light on my openreach box, everything went down about 10pm this evening. Took about 50 mins for the sky service checker to realise something was wrong and actually let me book an engineer to come out.