https://helpforum.sky.com/t5/Broadband/Re-No-internet-connection/m-p/5095878#M519936 <P>The engineer never turned up, and our internet has gone down yet again. The only infrastructure changes were the Sky router/ONT. We never had issues like this with Vodafone. When it went down, you just restarted both ONT &amp; router then it would be back online again. We also do not have our original phone number either which</P><P>is ridiculous. The mysky app seems to think my<SPAN>&nbsp;broadband is connected despite it clearly being offline. The service from Sky has been appalling within the very first month.</SPAN></P> Tue, 23 Sep 2025 14:04:58 GMT AJF355 2025-09-23T14:04:58Z https://helpforum.sky.com/t5/Broadband/Re-No-internet-connection/m-p/5095878#M519936 <P>The engineer never turned up, and our internet has gone down yet again. The only infrastructure changes were the Sky router/ONT. We never had issues like this with Vodafone. When it went down, you just restarted both ONT &amp; router then it would be back online again. We also do not have our original phone number either which</P><P>is ridiculous. The mysky app seems to think my<SPAN>&nbsp;broadband is connected despite it clearly being offline. The service from Sky has been appalling within the very first month.</SPAN></P> Tue, 23 Sep 2025 14:04:58 GMT https://helpforum.sky.com/t5/Broadband/Re-No-internet-connection/m-p/5095878#M519936 AJF355 2025-09-23T14:04:58Z