topic Re: No internet Dundonald in Broadband

No internet Dundonald

Stephen221 — Tue, 23 Sep 2025 08:23:52 GMT

I have no internet capability. I work from home can you advise?

Re: No internet Dundonald

caesarome — Tue, 23 Sep 2025 08:52:59 GMT

@Stephen221

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet Dundonald

Daniel0210 — Tue, 23 Sep 2025 09:47:08 GMT

@Stephen221 wrote:

I work from home can you advise?

@Stephen221

In addition, Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.