https://helpforum.sky.com/t5/Broadband/Internet/m-p/5094665#M519718 <P>Hi,&nbsp;</P><P>Hi my sky box is having issue. With connecting to the internet. This has gone on for several days, where it cuts out of the internet and we cannot re-connect unless we hard reset.&nbsp;<BR />Also my Mb/s has been showing as below the guaranteed mb/s, is there anyway you can help me resolve these issues.</P><P>thank you</P> Mon, 22 Sep 2025 13:40:58 GMT LewysCummings 2025-09-22T13:40:58Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5094665#M519718 <P>Hi,&nbsp;</P><P>Hi my sky box is having issue. With connecting to the internet. This has gone on for several days, where it cuts out of the internet and we cannot re-connect unless we hard reset.&nbsp;<BR />Also my Mb/s has been showing as below the guaranteed mb/s, is there anyway you can help me resolve these issues.</P><P>thank you</P> Mon, 22 Sep 2025 13:40:58 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5094665#M519718 LewysCummings 2025-09-22T13:40:58Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5094682#M519720 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483585">@LewysCummings</a>&nbsp;There should be NO NEED to keep doing a hard reset to the hub, simple power off/on and what happens. The Forum when you post is not sky just customers like yourself, so if you wish to speak to sky then you need to give them a call!</P> Mon, 22 Sep 2025 13:57:52 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5094682#M519720 JimM1 2025-09-22T13:57:52Z