https://helpforum.sky.com/t5/Broadband/B67-area-wifi-keeps-dropping-out/m-p/5094606#M519702 <P>Most if Sunday 22nd and still today, wifi drops out and disconnects, then quickly connects again. May seem a small issue but when online in meetings, disconnects the call, online in games, disconnects from group. Latency went through the roof at some points.this is all devices. I can see down detector is logging more and more issues over the last 24 hours. Having to use mobile hotpot for work laptop at the moment.&nbsp;</P> Mon, 22 Sep 2025 13:05:55 GMT SC-71 2025-09-22T13:05:55Z https://helpforum.sky.com/t5/Broadband/B67-area-wifi-keeps-dropping-out/m-p/5094606#M519702 <P>Most if Sunday 22nd and still today, wifi drops out and disconnects, then quickly connects again. May seem a small issue but when online in meetings, disconnects the call, online in games, disconnects from group. Latency went through the roof at some points.this is all devices. I can see down detector is logging more and more issues over the last 24 hours. Having to use mobile hotpot for work laptop at the moment.&nbsp;</P> Mon, 22 Sep 2025 13:05:55 GMT https://helpforum.sky.com/t5/Broadband/B67-area-wifi-keeps-dropping-out/m-p/5094606#M519702 SC-71 2025-09-22T13:05:55Z https://helpforum.sky.com/t5/Broadband/B67-area-wifi-keeps-dropping-out/m-p/5094615#M519703 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4483554">@SC-71</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Mon, 22 Sep 2025 13:09:49 GMT https://helpforum.sky.com/t5/Broadband/B67-area-wifi-keeps-dropping-out/m-p/5094615#M519703 Daniel0210 2025-09-22T13:09:49Z