topic Re: WiFi issues in Broadband

WiFi issues

JohnB1900 — Mon, 22 Sep 2025 10:27:58 GMT

Hi,

I appear to have issues with my WiFi. I had an engineer visit on 15th September. He fixed some issues on the line, but he suggested I contact you about the router/ hardware. Could you please advise?

Thanks
John

Re: WiFi issues

Daniel0210 — Mon, 22 Sep 2025 10:38:59 GMT

@JohnB1900
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

Give Sky a call by dialling 150 free from your landline.

Re: WiFi issues

JimM1 — Mon, 22 Sep 2025 11:55:21 GMT

@JohnB1900 Also take a look at the link below, say what you have from the pictures that you see!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub