Broadband keep disconnecting

Arshad_486 — Mon, 22 Sep 2025 11:27:49 GMT

Recently I switch over to sky broadband and sky mobile. My broadband keep disconnecting at times and it's very frustrating especially when you are working from home. The other issue is my mobile data won't work. I need to reset my phone if I want to use data. This was not the case with my previous provider.

Re: Broadband keep disconnecting

Daniel0210 — Mon, 22 Sep 2025 11:36:59 GMT

@Arshad_486 wrote:
Recently I switch over to sky broadband and sky mobile. My broadband keep disconnecting at times and it's very frustrating especially when you are working from home.

@Arshad_486
Use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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Broadband keep disconnecting

Re: Broadband keep disconnecting