https://helpforum.sky.com/t5/Broadband/Devices-not-connecting-to-Internet/m-p/5093819#M519538 All of our devices say no Internet connection but the app broadband checker says everything is fine Sun, 21 Sep 2025 17:02:17 GMT Mandi40 2025-09-21T17:02:17Z https://helpforum.sky.com/t5/Broadband/Devices-not-connecting-to-Internet/m-p/5093819#M519538 All of our devices say no Internet connection but the app broadband checker says everything is fine Sun, 21 Sep 2025 17:02:17 GMT https://helpforum.sky.com/t5/Broadband/Devices-not-connecting-to-Internet/m-p/5093819#M519538 Mandi40 2025-09-21T17:02:17Z https://helpforum.sky.com/t5/Broadband/Devices-not-connecting-to-Internet/m-p/5093867#M519549 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4260618">@Mandi40</a>&nbsp;</P> <P>The checker looks for faults in your area so try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 21 Sep 2025 18:28:51 GMT https://helpforum.sky.com/t5/Broadband/Devices-not-connecting-to-Internet/m-p/5093867#M519549 caesarome 2025-09-21T18:28:51Z