topic No Internet - GU14 in Broadband

No Internet - GU14

Chris+666 — Sun, 21 Sep 2025 14:11:57 GMT

Currently have no Internet, service checker states there is a known outage and should be fixed in a couple of days???? Where can I get a better estimate of how long this outage will be for. Can't get anywhere with sky help!!

Re: No Internet - GU14

Daniel0210 — Sun, 21 Sep 2025 14:15:33 GMT

@Chris+666

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Re: No Internet - GU14

GD1 — Sun, 21 Sep 2025 14:16:49 GMT

@Chris+666 If there is an outage you won't get any better estimates as CS staf won't know what the fault is and would only be guessing at best.

You will simply need to wait.

Re: No Internet - GU14

TimmyBGood — Sun, 21 Sep 2025 14:23:38 GMT

@Chris+666 wrote:

Where can I get a better estimate of how long this outage will be for.

There's no way of doing so, unless, for example the local press is covering a major outage caused by something like vandalism, fire, theft or impact damage to a cabinet.