topic Re: Slow Internet for Over a Month in Broadband

Slow Internet for Over a Month

Gaby93 — Wed, 19 Mar 2025 13:16:30 GMT

Hello,

I have been experiencing a drop in my internet speed from 23Mb to just 13Mb for over a month now, and despite following all the diagnostic and troubleshooting steps recommended by Sky, the issue remains exactly the same.

I have run multiple tests, including those on Sky's own website, and all of them indicate that there is a problem with my connection and the device/modem provided by Sky. However, when I contacted support, they simply told me that "no faults were detected on my line" and redirected me once again to the same troubleshooting steps that I have already tried countless times.

At this point, I am paying for a service that is not being delivered as promised, and I am not receiving any real assistance. Has anyone else experienced this issue? How did you get Sky to take action?

I would appreciate any advice or help, because right now, I feel like I am being ignored.

Thank you.

Re: Slow Internet for Over a Month

Mel5656 — Wed, 19 Mar 2025 15:40:21 GMT

Hi I am having the same issues although I now have an engineer coming Friday. If he can tell me the problem I will get back to you👍

Re: Slow Internet for Over a Month

Gaby93 — Wed, 19 Mar 2025 15:52:24 GMT

For more information in my case:

Re: Slow Internet for Over a Month

Mel5656 — Fri, 21 Mar 2025 15:57:33 GMT

My engineer said no problems with the cables and full speed to his computer, he said my router is old and that's probably where the problem lies.

Re: Slow Internet for Over a Month

mandy104 — Sun, 21 Sep 2025 08:59:23 GMT

I was coming out of contract in August and was debating switching providers after 25 yrs with sky..as my speeds have been really slow..rang sky to say I wish to leave as not getting the speed i pay for... inc sky boost ..open reach sent out ..checked both internal line changed socket front, checked external line down the road still no change..cut long story short ..3x open reach enginers , 4 visits from sky enginers, new hub, new sky booster and ive lost count the hours spent on the phone with customer services to resolve the issue .( did receive discount for Aug ). and still not resolved I will be calling again today before they take the next payment .If I refused to pay id be cut off without hesitation ..yet they get to string me out for weeks /months knowing I have not received what I pay for ..

Re: Slow Internet for Over a Month

JimM1 — Sun, 21 Sep 2025 09:29:53 GMT

@mandy104 What is it that you are supposed to be getting on your service speed wise and the type off connection that you have, sounds like OR are just not getting to the bottom off why? If you are indeed on a copper supplied speed line, and it also has an issue with the line intermittent or difficult faults can sometimes just be hard to pin down!

Re: Slow Internet for Over a Month

MrRichAllen1976 — Sun, 21 Sep 2025 10:43:43 GMT

Sounds like CS being their usual incompetent selves.

I'd threaten them with legal action.

Re: Slow Internet for Over a Month

mandy104 — Mon, 22 Sep 2025 18:11:44 GMT

supposed to be getting 50.7mbps ..getting 36-42 ( if were lucky) with all the visits from engineers (open reach and sky engineers) no one can explain how i get 49mbps into the house and line drops to hub which is exactly 50inches away (width of my tv) on a small table nothing surrounding it to cause an issue (had to send photos to sky to prove set up) photos also taken by sky engineer ..didnt get to call yesterday just checked my account to find as i havent renewed the contract the've put me on a monthly rolling contract costing me more now ..but there is an offer with sky max 67mbps..looking into disputes if not resolved in 8 weeks ..and i havent received a notification from them stating complaint has reached deadlock? no point me getting into a 24 month contract with sky max when clearly theres a problem which no one can explain

Re: Slow Internet for Over a Month

JimM1 — Mon, 22 Sep 2025 18:21:51 GMT

@mandy104 If you care to look at the link below, follow and at the bottom per the example capture your own hub stat's post them up so they can be viewed. If you have a bad line into your property then you will never get what you expect, and the range is so-so, line may just be sacrificing speed for stability that is how the system all works, lower your speed but give you a good consistant internet!

How to read your Sky Hub statistics

Re: Slow Internet for Over a Month

MrRichAllen1976 — Mon, 29 Sep 2025 19:34:55 GMT

@mandy104 Even 50.7's pretty rubbish, OK it'll just about download a big file in half an hour or more, but it's not great.