https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093243#M519422 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482455">@John3031</a>&nbsp;I think if you do not call in to check the order maybe delayed or even cancelled. Although you ordered both broadband and Sream they are in fact separate contracts and it is most likely something to do with the Broadband which requires clarification.&nbsp;</P> Sun, 21 Sep 2025 06:01:09 GMT Chrisee 2025-09-21T06:01:09Z https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093203#M519420 <P><SPAN>I got an email from sky saying&nbsp;theres an issue with your order and we need some more information from you to get you set up does that mean the order didn't go through and the broadband and sky stream won't be getting delivered on the date that was assigned because it showed that everything went through and I even got an account number.</SPAN></P> Sun, 21 Sep 2025 04:32:59 GMT https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093203#M519420 John3031 2025-09-21T04:32:59Z https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093243#M519422 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482455">@John3031</a>&nbsp;I think if you do not call in to check the order maybe delayed or even cancelled. Although you ordered both broadband and Sream they are in fact separate contracts and it is most likely something to do with the Broadband which requires clarification.&nbsp;</P> Sun, 21 Sep 2025 06:01:09 GMT https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093243#M519422 Chrisee 2025-09-21T06:01:09Z https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093486#M519478 <P>Yes it does, i&nbsp; had a similar&nbsp; problem afew weeks ago ordering&nbsp; some headphones,&nbsp; had to call them&nbsp; to get the order&nbsp; processed&nbsp;</P> Sun, 21 Sep 2025 11:22:54 GMT https://helpforum.sky.com/t5/Broadband/Email-from-sky/m-p/5093486#M519478 peter-marlow+1966 2025-09-21T11:22:54Z