topic Re: Constant Disconnection in Broadband

Constant Disconnection

JamieMart — Mon, 20 May 2024 13:05:32 GMT

Located in DE21, broadband has disconnection approx 20 times since 8am making working from home almost impossible. When you run connection diagnosis it connects and says nothing in wrong and you're connected - then it disconnects and we start again

Re: Constant Disconnection

Mr+Flibbles+86 — Tue, 21 May 2024 07:14:22 GMT

Hi there @JamieMart , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Constant Disconnection

Mr+Flibbles+86 — Thu, 23 May 2024 07:23:34 GMT

We are still looking to help you @JamieMart . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Constant Disconnection

Roystercult — Sat, 20 Sep 2025 12:55:01 GMT

WN7 area, constant disconnection.