Issues with internet connection

Kerry177 — Sat, 20 Sep 2025 11:36:15 GMT

The box is constantly flashing between orange, then red. It's dipping in & out constantly. Run a test on here but it says it's fine. But clearly there is still an issue.

Re: Issues with internet connection

Daniel0210 — Sat, 20 Sep 2025 11:39:40 GMT

@Kerry177
Use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Issues with internet connection

Kerry177 — Sat, 20 Sep 2025 11:48:12 GMT

Thank you ☺️

I will try these, failing that I will just give sky a call.

topic Re: Issues with internet connection in Broadband

Issues with internet connection

Re: Issues with internet connection

Re: Issues with internet connection