topic Not internet in Broadband

Not internet

VM29 — Sat, 20 Sep 2025 10:35:57 GMT

I have the same problem as yesterday, I am not receiving internet connection to the hub

Re: Not internet

Daniel0210 — Sat, 20 Sep 2025 10:38:06 GMT

@VM29
Use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Wifi on/off

VM29 — Tue, 23 Sep 2025 19:35:01 GMT

For the last 3 days I have been struggling with the connexion!!

Service checker says everything is good, but I can not connect to the internet

Re: Wifi on/off

Daniel0210 — Tue, 23 Sep 2025 19:39:59 GMT

@VM29

No need for a new thread. I've moved todays post into Saturdays. Did you follow all of the advice?

Re: Wifi on/off

VM29 — Tue, 23 Sep 2025 19:53:57 GMT

Nothing mate!!

It does not work

Re: Wifi on/off

Daniel0210 — Tue, 23 Sep 2025 19:55:23 GMT

@VM29

All three links work for me.